- Technical questions
What is Social Security Number, identity, age and address verification?
New Jersey regulations require us to verify our customer’s identity through a Know Your Customer (KYC) process. We need to be sure you are 21 years of age or older and are eligible to play our games. We are also required to ensure your mailing address is valid. The personal information we ask you to enter all helps us to accomplish these regulatory requirements.
How do I get verified?
We complete this verification process online by validating all the information you have provided to us. There is a high probability that we will be able to verify your details as long as all the information you have provided is accurate.
How many times can I attempt verification?
We allow you to try our automated verification up to five times.
What if the online verification fails?
In some cases, your details may not be validated online. If your information cannot be verified online, you can reach out to our Customer Service team for help. Sometimes to complete the verification process documents may need to be uploaded securely to us.
Can I deposit without getting verified?
No, you must complete the verification process before depositing.
What happens if I don’t verify my account?
We can only offer you a limited experience and you will not be able to play for real money.
How safe is the data I submit?
I’m still having trouble verifying, what can I do?
Our Customer Service Team is available 24/7 to provide verification assistance.