iRewards - Loyalty
iRewards - Loyalty
- Technical questions
How do I become an iRewards member?
Everyone is a member from their first real money transaction onward. BorgataPoker offer the most exclusive, valuable, enjoyable and wide ranging loyalty program available in New Jersey.
How do I collect iReward points (iRP)?
You start collecting points from the moment you make your first real-money wager – whether you’re playing on BorgataCasino or BorgataPoker. For detailed information on how to collect points, please go to the “VIP & iRewards” section of the website.
How do I spend my points?
At the My Borgata iRewards Store, you can exchange the points you have collected for a range of products: cash and bonuses, clothing and accessories, electronics, and lifestyle and luxury items. You will also have exclusive offers available for the Borgata Hotel Casino and Spa for entertainment, dining, spa, or retail stores. To make sure you can find your way around the iRewards Points store as easily as possible, we have arranged our products into practical categories and highlighted our special offers.
How do I become a Red Label, Red Label Plus, Silver, Black Label, Black Label Elite member?
Everybody starts out as a Red Label member. Earning more iReward Points will afford you entry into higher status levels. You must earn the same or more iRPs during subsequent rating periods to maintain or increase your status level.
When/why can I lose my status?
If you do not collect enough points during a loyalty tier’s specified time frame, you will lose your status. The point counter is reset to 0 every month or every quarter, depending on your current loyalty level. See the “VIP & iRewards” page for details on each specific loyalty tier.
Will my loyalty points ever expire?
Yes, reward points are valid for 180 days from the date you earn them. On the first day of every month we will expire all Reward Points in your account that are older than 180 days. If you are inactive for 180 consecutive days your account will be marked “Inactive” and your entire point balance will be set to zero. You will stop being inactive as soon as you log in and earn one (1) reward point.
Where can I see my points?
Log in and click the “Rewards” button, your points balance will be displayed in the upper right hand corner of the window.
Where can I see my status?
Log in and hover your mouse over the iRewards points balance to the right of the “Deposit” button.
How quickly are the points credited to my account?
We always credit the points to your account within 24 hours
How can I cancel my membership?
You may cancel at any time, but you lose everything – your status and your points. This service is provided free of charge; just contact the Customer Service team.
How long, in days, is the delivery period?
This depends on you and your delivery address. However, we try to ensure that the delivery period does not exceed 6 weeks. Please contact our Customer Service team if you’ve been waiting for your parcel for more than 6 weeks. Our staff will take care of it for you.
Will you charge me for postage and packaging?
Postage and packaging will be incorporated into the total points value of the item purchased.
I am not at home during the day. Can I have my order sent to another address instead?
Of course. You decide where we should send your parcel. But it is important that you provide the correct shipping address at checkout. Changing it later will not guarantee its delivery destination.
What should I do if a delivery is incomplete or damaged?
Please inform us of any damaged items as soon as you notice a problem. Our Customer Service team will take care of this. Contact us and we will seek a resolution for you.
How do I get my points back if I return damaged goods?
As soon as your parcel reaches us and the complaint has been verified, we will credit the points to your account immediately. Postage fees are paid by Borgata Poker if you return the goods within the return period because of damage or erroneous delivery.
Can I pay in the Points Store using other payment methods?
No. Only points are accepted.
How do I use tournament entries bought in the store?
When you visit the lobby and choose the tournament you want to play, you'll be prompted to use either your store-bought freeroll or cash from your account balance. Choose the “Points Store entry” option. Allow 5 minutes or more between buying a tournament entry in the store and enrolling in the tournament. Sometimes there is a delay between purchasing and availability.