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General questions

General questions

What is the best way to view your games?

Below, we will take you through basic set-up steps for different kind of operating systems.

For windows XP: To view our games and website content at their highest quality, your screen resolution should be set to 1024 X 768 with 96 DPI settings. To adjust your screen resolution: Click on the “Start” button, select “Settings/Control Panel.” Double-click on “Display,” click on “Settings” and adjust the screen area to 1024x768. Next, click the “Advanced” button and change the “Font Size/DPI Setting” to “Small/Normal Fonts (96 DPI).” Click “Apply” and then the “OK” button.

Setting screen resolution in Win7: Right-click on the desktop and select “Screen resolution” from the context menu. Next, adjust resolution to 1024 X 768 and click “Apply.” Making font changes: Click on the “Make text and other items larger or smaller.” Select “Small Fonts”, click “Apply” and restart your computer.

Once you have successfully changed the settings, please start our software again by double-clicking on the icon on your desktop.

What should I do if I am unable to view the complete table?

For windows XP: If you are not able to view the complete table window or the table graphic doesn’t fit the window properly, you may need to change the DPI settings on your computer.

Right-click the Windows XP desktop and click “Properties” on the pop-up menu. This will open the “Display Properties” dialog box. Click the “Settings” tab and then click the “Advanced” button. On the “General” tab, your DPI settings will appear in a list in the “Display” area. To change the DPI setting, select a size from the DPI setting drop-down list under “Display,” make sure the DPI setting is set to 96 DPI, and then click “OK.” Restart your computer to allow the changes to take effect.

Setting color quality in Win7: Right-click on the desktop and select “Screen resolution” from the context menu. Click on the “Advanced” setting links at the bottom and select the “Monitor” tab. In the colors drop down, select the “True color – 32 bit / High color – 16 bit”. Click “apply” and restart the computer.

The card size is too small when I play, what can I do?

First, minimize and maximize the table screen, and sign out and then back into the software. To reduce hardware acceleration: Right-click on the desktop in Windows XP, and click “Properties” on the menu. Click the “Settings” tab, and then on “Advanced” Click the “Troubleshoot/Performance” tab. Move the hardware acceleration slider until it is one notch to the right of “None,” the basic acceleration setting. Click “OK,” and then click “Close.” When you are prompted to restart your computer, click “Yes.”

The dealer button disappears while playing, what should I do?

Minimize and maximize the table screen. Log out and log back into the software. Reduce hardware acceleration: Right-click on the desktop in Windows XP, and click “Properties” on the menu. Click the “Settings” tab, and then click “Advanced.' Click the “Troubleshoot/Performance” tab. Move the hardware acceleration slider until it is one notch to the right of “None,” the basic acceleration setting Click “OK,” and then click “Close” When you are prompted to restart your computer, click “Yes.”

How can I maximize the BorgataPoker screen on my computer?

All real money cash games, regardless of the game type, have the option to have their table window maximized. The maximize button is placed in the middle on the top right corner of the table screen. If you are a play money player or if you are a real money player playing at play money tables, follow these steps: Right-click on the Windows XP desktop Click on “Properties” on the pop-up menu. When the “Display Properties” dialog box opens, click the “Settings” tab and change the screen resolution to 800x600 pixels (for full screen) or to 1024x768 pixels (for three-quarter size screen). Change the “Color Quality” to “24 bit,” “True Color,” or “High Color (32 bit),” and click “OK.” Restart your computer to allow the changes.

How do I enable in-game sounds?

Enabling the in-game sound is easy. Simply follow these steps: Please make sure you have a valid sound card and that your speakers are not set to mute Log in using your BorgataPoker account details Select the “Preferences” from the left-hand menu in the lobby Select “Table options” to see the “General options” section Make sure the “Enable poker sounds” option is checked Please ensure that you have the latest device-drivers for the sound card installed on your computer and check if the sound card installed is working and that your speakers are switched on and not set to mute. If you have difficulty hearing the sounds on the products, please make sure that the option for wave sounds is not set to mute in the “Volume control” panel, which is accessible from your taskbar. You can also access the “Volume control” panel by following the path: Start > All Programs > Accessories > Entertainment.

How do I remove cache files on a Mac?


Open Safari and click on “Safari” on top-left corner. Click on “Empty Cache” in the drop-down menu.

Netscape Navigator 4.x for Mac OS:

Select “Preferences” in the “Edit” menu. In the left-hand panel, click the arrow to the left of “Advanced” Click “Cache” Click “Clear Disk Cache Now,” and then click “OK” twice.

Mozilla Firefox 1.0 for Mac OS X:

Select “Preferences” under the Firefox menu. Select “Privacy” in the drop-down menu. Next to “Cache,” click the “Clear” button and click “OK”

Opera 4.0 for Windows and Mac:

Select “Preferences | Cache” from the menu. Click on the “Empty” button OR Use File Manager. Go to the “Opera” directory (default is c:Program FilesOpera). Open the folder called “Cache” and delete all the files in this folder.

How do I make sure your emails aren't filtered as spam?

Important: versions of the mail clients and spam control software may differ. However, the procedure should remain largely the same.

AOL 7, 8:

Go to “Mail Controls” Type “BorgataPoker” as the name of the email Select “Customize Mail Controls” For AOL 7.0, under “Exclusion and inclusion parameters,” add *@Borgata For AOL 8.0, under “Allow mail from AOL Members and addresses listed” add *@Borgata Click “Add” and then click “OK”

AOL 9:

Open an email from BorgataPoker. Click on the BorgataPoker address, which will open a new window titled “Info.” Click on “Add to address book” and click on “Save” in the new window.


Using TotalAccess Mailbox (Windows), open TotalAccess and choose “Mailbox.” Click on the “Address” button, click “File” and select “New Company.” Type *@Borgata, click “Add” and then “Ok”.

Using Web Mail (Macintosh or Windows Online), click on “Address Book” below your inbox and other mail folders. Click on “All Categories” and then on “Companies.” Click the “Add” button, type *@Borgata. Click “Allow This Company” and click “Save.”


Open your Hotmail mailbox. Click on “Options” link, on the main menu tabs. Click on “Junk Email Protection” link, click on “Safe List” and type *@Borgata in the filed under “Type an address or domain.” Click “Add.”

If you see a BorgataPoker email in your junk mail folder, click “This is not junk mail” to avoid having emails from the same source sent to the junk mail folder in the future.


Open your Yahoo mailbox. Click “Mail Options,” and then on “Filters.” Click “Add” in the top row labeled “From header” and make sure “Contains” is selected in the pull-down menu. Click in the text box next to that pull-down menu, then enter *@Borgata. At the bottom, where it says “Move the Message To:” select “Inbox” from the pull-down menu. Click the “Add Filter” button again.

If the Borgata email has been filtered to your bulk folder, simply open the message and click on the “This is not spam” link next to the “From” field.

McAfee Spamkiller:

Click “Friends” from the sidebar and click “Add.” Make sure “All users at a domain” is selected under “Friend type.” Type *@Borgata in the address field and click “OK”

Norton AntiSpam:

Start up Norton AntiSpam, Click the “Status and Settings” tab Click “AntiSpam” (middle of the screen) Click yellow “Configure” button (in the bottom-right of screen) Click “Allowed List tab” (the second tab on the list of tabs) Click “Add” button (in the lower–left of the screen) In the “Email Address” box, enter*@BorgataPoker Click on “OK”

Outlook 2003:

Start Outlook. On the “Tools” menu, click “Options.” On the “Preferences” tab, click “Junk Email.” On the “Safe Senders” tab click “Add.” In the “Add address or domain” dialog box type *@Borgata, then click “OK.” Click “OK” to close the “Junk Email Options” dialog box and click “OK” to close the “Options” dialog box.


Click the “Options” button within “Email on the Web.” On the “Mail Options” screen, click the “Safe Lists” link. The “Options: Safe List” screen will appear, displaying your current safe list. You can add addresses to your safe list by typing an address in the box under “Add Address to Safe List.” Add *@Borgata, click the “Add” button to add the address to the list on the right. When you are finished, click the “Save” button.